IT Support Specialist

Bronx, NY

Brahian Almonte

IT Support Specialist with hands-on experience in troubleshooting Windows, macOS, and Linux environments, managing Active Directory, and deploying containerized applications using Docker. Strong foundation in networking (TCP/IP, DNS, DHCP) and system administration, with a focus on efficiency, security, and user satisfaction.

Email Me View ProjectsAvailable Immediately

Email

[email protected]

Phone

347-319-8042

Languages

English · Spanish

Technical Support

Resolve hardware, software, and network incidents with step-by-step guidance — experienced at Tier 1 and Tier 2 help desk support using ticketing systems like ServiceNow.

Systems Administration

Manage Active Directory, Group Policy, and Windows Server 2022 environments. Deploy and maintain containerized services with Docker on Linux-based servers.

Networking & Security

Configure and troubleshoot TCP/IP, DNS, DHCP, VPN, and remote connectivity. Apply security fundamentals including MFA, endpoint protection, and identity and access management.

Career

Work Experience

Professional roles demonstrating technical support, systems troubleshooting, and cross-functional communication.

Outreach Liaison, Intake/TOC Agent

Essen Health Care

Jun 2024 — Present

Bronx, NY

Coordinated Transition of Care (TOC) home visits by calling patients during or after hospital discharge to ensure smooth transitions from inpatient facilities to home-based care. Scheduled TOC appointments as video or in-person home visits for Registered Nurses and Nurse Practitioners depending on patient needs.
Managed Intake referrals from nursing homes, hospitals, rehab centers, insurance companies, and home health agencies; contacted patients and care coordinators to schedule home visits for forms completion (e.g., 2015 transportation forms, M11Q), physical therapy, podiatry, and Annual Wellness Visits.
Provided technical assistance to colleagues by troubleshooting computer hardware, resolving authentication and other access issues, and ensuring accurate data entry across internal platforms.

Customer Service Agent / Dispatcher

Agape Transportation Management

May 2022 — May 2024

Bronx, NY

Managed dispatch and scheduling systems to coordinate vehicle routes and ensure real-time operational efficiency.
Provided technical support through the dispatch software (Limosys), troubleshooting system issues and resolving user errors for drivers and staff.
Communicated with cross-functional teams to identify problems, implement solutions, and maintain workflow continuity in a fast-paced environment.

IT Projects — Post Graduation

Self-Directed

May 2024 — Present

Remote

Deployed full-stack applications using Next.js, PostgreSQL, and Docker containers.
Built and hosted production websites with custom DNS configuration — brahian-a.com, valuetransports.com, nutrihabitos.com, laundry.susderp.com.
Linux server management: configured and maintained Linux-based servers, managing networking, storage, and containerized services.
Windows Server 2022: managed network resources, users, and security through Active Directory, Group Policy, and specialized server roles; currently hosting a Windows Server VM for learning purposes.
Implemented Cloudflare tunneling and reverse proxy configurations for secure external access.
Troubleshot deployment issues across environments, reducing downtime and improving system reliability.

Capabilities

Skills & Expertise

Technical competencies spanning IT support, systems administration, networking, and development tooling.

Core IT Support

Technical Support & Troubleshooting
Help Desk Support (Tier 1 / Tier 2)
Ticketing Systems (ServiceNow)

Systems & Administration

Active Directory
Windows 10/11 & macOS Support
Windows Server 2022

Networking

TCP/IP, DNS, DHCP
Network Troubleshooting
VPN & Remote Connectivity

Tools & Platforms

Remote Desktop, TeamViewer, AnyDesk
Microsoft 365 / Office 365
Virtualization (VMware, Hyper-V)

Security & Access

Identity and Access Management
Cybersecurity (MFA, Phishing, Endpoint Protection)

Systems / Dev Exposure

Linux (CLI, Server Management)
Docker & Containerization
Basic Scripting (Bash / PowerShell)

Technical Environment

Windows, macOS, Linux
Networking: TCP/IP, DNS, DHCP
Tools: Active Directory, Docker, Remote Desktop

Academic Foundations

Education

Formal studies that built a strong foundation in computer science and IT.

B.S. Computer Science

New York Institute of Technology

2020 — 2024

Coursework focused on software development, systems architecture, and IT support fundamentals.

Continuous Learning

Certifications

Industry-recognized credentials. Hover or tap to reveal skill domains and credential details.

CompTIA A+

CompTIA

Issued Nov 2025 · Expires Nov 2028

Credential ID 38f9432f23b8485890cf2b340d098e84

Google IT Support Professional Certificate

Google

Issued Sep 2025

Credential ID D1MIV35HB5DZ

View Credential

CompTIA Network+

In Progress

CompTIA

2026

Selected Work

Personal Projects

Production applications built from the ground up — full-stack platforms, enterprise systems, and mobile apps.

Nutrihábitos

Full-stack Spanish-language nutrition & wellness platform

A comprehensive bilingual (English/Spanish) nutrition planning platform with patient management, video education, meal planning, community features, and a scheduling/booking system — deployed on managed servers via Docker with a full admin dashboard.

Next.js 16
React 19
TypeScript
PostgreSQL
Prisma ORM
Tailwind CSS
shadcn/ui
Stripe
Docker
TipTap Editor
HLS.js
Recharts
GSAP
Pino
Jest
Playwright

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Value Transports

Enterprise freight brokerage CRM & marketing website

A production-grade freight brokerage platform built as a pnpm monorepo with a full-featured CRM, external vendor portal, AI-powered lead management, QuickBooks accounting integration, and a public marketing website — self-hosted via Docker on Unraid.

Next.js 16
TypeScript
PostgreSQL
Prisma ORM
Tailwind CSS
NextAuth.js
pg-boss
Google Gemini AI
Stripe
QuickBooks API
Sentry
OpenTelemetry
AWS S3
Google Drive API
Recharts
GSAP
Docker

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Prime Wash

Full-stack laundry platform with web app & React Native mobile app

A comprehensive laundry service platform consisting of a Next.js web application (customer portal, admin dashboard, worker dashboard) and a React Native/Expo mobile app for customers and delivery workers — with real-time GPS tracking, AI-powered damage detection, NFC bag scanning, and a 15-stage order lifecycle.

Next.js 16
React Native
Expo SDK 54
TypeScript
PostgreSQL
Prisma ORM
Tailwind CSS
Stripe + Connect
Twilio
Zustand
Google Maps API
Sentry
Docker
Qwen2.5 AI
Google Gemini AI
NFC
Leaflet
Recharts

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Web application with four role-based portals: marketing site, customer portal (24+ pages), admin dashboard (70+ pages), and worker dashboard (18+ pages) — totaling 200+ REST API endpoints.
React Native / Expo mobile app with 50+ screens: customer home, order tracking, subscriptions, loyalty/rewards, chat, wallet, voice ordering, and a full worker experience (deliveries, pickups, route navigation, NFC scanning, time clock, gamification).
Dual AI backend: self-hosted Qwen2.5 14B AWQ model via FastAPI as primary, with automatic fallback to Google Gemini 2.0 Flash — used for stain/damage detection, chat copilot, and analytics forecasting.
Stripe payments with Stripe Connect for worker payouts, plus Apple Pay and Google Pay on mobile via the native Stripe SDK.
15-stage order lifecycle: Pending → Confirmed → Pickup Scheduled → Picked Up → In Progress → Washing → Drying → Folding → Ironing → Quality Check → Ready for Delivery → Out for Delivery → Delivered.
NFC and QR-code scanning for branded physical laundry bags with full inventory lifecycle management, plus barcode-level individual garment tracking across 23 garment types and 15 fabric types.
Real-time GPS delivery tracking with Google Maps route optimization (Directions API with haversine TSP fallback), worker geofencing (auto-arrive at 100m radius), and background location monitoring.
4-tier loyalty program (Bronze → Platinum) with points, referral rewards, gift cards, digital wallet, and a reward catalog with redemption tracking.
Worker gamification system: badges, streaks, XP/leveling, leaderboards, challenges, and performance analytics.
Offline-first mobile architecture with priority-based mutation queue (critical/high/normal/low) persisted in AsyncStorage, biometric authentication (Face ID / Touch ID), and certificate pinning.
Multi-tenant white-label support, franchise multi-location management, A/B testing engine, campaign management (email/SMS/push), and environmental impact dashboards (carbon/water/energy tracking).
2,600+ line Prisma schema with 60+ models, 30+ enums, edge-compatible middleware (CSP with nonces, CORS, rate limiting), and Sentry error tracking across web and mobile.

Rapid Rigs

Equipment rental landing page

A landing page for an equipment rental service with uptime-focused hosting, remote management workflows, and server-hosted deployment.

Next.js
CSS Modules
DigitalOcean

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Next Step

Let's Connect

Actively seeking IT support and help desk roles. Reach out for collaborative projects or community-centered technology initiatives. I typically reply within one business day.

Write an Email Call 347-319-8042 LinkedIn